وظائف مهندسين اتصالات حديثي التخرج لشركة أكسيد كول سنتر براتب 4000-6000 جنيه
Telecommunication Support Engineer Jobs In Egypt And Career In Xceed Contact Center Vacancies
Employer Xceed Contact Center
Job Title Telecommunication Support Engineer
Vacancy Deadline(mm/dd/yy) 1/7/2016
Languages English, Good
Job Category Telecommunications
Job Type Full Time
Job Level Junior
1. Monitoring, troubleshooting and resolving Voice and data network problems observed through Network Management Stations or escalated from helpdesk.
2. Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints.
3. Escalate unsolved problems according to the escalation procedures.
4. Responsible for routine checks and backups.
5. Prepare regular reports regarding the PBX and the data network performance.
6. Responsible for the maintenance and upgrades of the NMSs.
7. Send Incident Notification reports to different departments. before planned outage.
B.Sc. Science, Electrical Engineering, Communications.
• Technical Certificate or training related to PBXs and data networks.
• 1- 3 years-experience in technical support.
• TCP/IP knowledge and basic knowledge of routing and troubleshooting.
• Troubleshooting methods in a mission-critical network environment.
• High sense of customer service and ability to deal with customers.
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) 4000 – 6000