IT desktop support engineer- مصر


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IT desktop support engineer

- وظائف مهندسين حاسبات ومعلومات, مصر

IT desktop support engineer

• Acting as a point of contact for all desktop support needs.
• Remote and onsite support for the internal/external customers for various IT requirements.
• Set up desktops and systems access for new employees.
• Documenting work in the incident management tracking tool and manages service levels to meet and exceed allowed SLA.
• Hardware and software troubleshooting.
• Upgrade of operating systems and applications.
• Vendor Coordination for the hardware break and fix.
• IT asset and inventory management
• Participation in an on-call rotation to provide after-hours support of employee IT needs

• 2+ years’ experience supporting desktop environment
• Bachelor’s degree in Computer engineering, Computer science or IT related field.
• Proven experience and skills in PC/laptop and peripherals repair, troubleshooting and deployment.
• Experience in: Windows desktop Operating Systems, Microsoft Office, Outlook, Lync, Network, and Video Conferencing.
• Strong knowledge in the Windows OS and core desktop software configuration.
• Understanding of networking concepts.
• Experience within a customer facing environment.
• Industry training such as Microsoft MCSE, MCITP and CCNA.
• Awareness on the software packaging and OS imaging.
• ITIL foundation awareness and certificate is preferred.
• Very good command in English
• Communication skills.
• Excellent customer service skills.
• Ability to work under pressure


طريقة التقديم:

Send CV to with the position in the subject. 

الموقع غير مسؤول عن اى بيانات تواصل يرجى توخى الحذر فى التعامل مع هذه البيانات حتى لا تقع ضحية للاسبام او غيره
  • Department:
  • Company:
  • Country: مصر

مجالات الوظائف: مصر. أنواع الوظائف: وظائف مهندسين حاسبات ومعلومات.

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