Operations Engineer- مصر


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Operations Engineer

- عام, مصر

Job Title : L1 Operations Engineer
Business Division: Malomatia NOC/SOC
Department: Professional Service

No of Vacancies : 4 Based in Egypt

Role Objective:
– L1 operations Engineer
– Working on shift 24/7
– 1st line support
– Fault handling/escalation
Detailed Roles and Responsibilities:
– Handling Request/Tickets of customers
– Experience in Monitoring and management tools
– Experience in Remote assistance through Office Communicator2007, NetMeeting, Remote Desktop.
– Provide daily updates to Team lead and colleague
– Must have troubleshooting skills related to Hardware, Operating System, User Management and Performance issues.
– Knowledge of Network Connectivity and protocols with respect to the Windows platform.
– Understanding of an ITIL compliant environment

Educational Qualifications:
– Bachelor Degree in Engineering from known university
– CCNA is recommended
– MCP is recommended
– ICDL is recommended
– ITIL is Awareness
– fresh or 1+ years of experience
– ITI scholarship is a plus.

Skills & Experience:
Problem solving, Trouble shooting, Critical Thinking, Time Management, Reporting and Risk Analysis Customer service

Behavioural Skills:
Communication, Working in Groups, work under pressure and customer service


طريقة التقديم:

Please Send you CV to recruitment.egy@malomatia.com , mention the job title in email subject line 

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  • Department:
  • Company:
  • Country: مصر

مجالات الوظائف: مصر. أنواع الوظائف: عام. الوظائف المتعلقة بـ: operations engineer.

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