– Provide on call consulting advice and technical support to various users regarding specific operational/applications issues.
– Act as a team member that contributes to solutions and customer satisfaction.
– Troubleshoot problems and issues, escalating issues within the organization. – Monitoring and escalating procedures relative to the appropriate SLA.
– Provide full orientation for (CRM, SharePoint, Microsoft Exchange and Lync).
– Work closely with BSolutions teams to ensure the needs of our partners are met.
– Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS.
– Ensure continuous monitoring and forward movement of customer issues until they are resolved.
– 1-2 years of experience in same position.
– WHMCS Experience.
– Enrich tickets with additional information if required and/or needed.