System Engineer-

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04Jan

System Engineer

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Product Support Engineer – Egypt

Company: Link Datacenter
Department: System Engineer

Responsibilities:
– Provide on call consulting advice and technical support to various users regarding specific operational/applications issues.

– Act as a team member that contributes to solutions and customer satisfaction.

– Troubleshoot problems and issues, escalating issues within the organization. – Monitoring and escalating procedures relative to the appropriate SLA.

– Provide full orientation for (CRM, SharePoint, Microsoft Exchange and Lync).

– Work closely with BSolutions teams to ensure the needs of our partners are met.

– Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS.

– Ensure continuous monitoring and forward movement of customer issues until they are resolved.
Requirements:

– 1-2 years of experience in same position.

– WHMCS Experience.

– Enrich tickets with additional information if required and/or needed.

 

طريقة التقديم:

send your cv if you are interested, on “mahmoud.zaki1987@gmail.com with mention “Product Support Engineer – Egypt” on subject. 


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